Refund Policy

This policy outlines the terms and conditions for refunds in Themely Marketplace

Since WordPress themes are considered non-tangible or digital products, they cannot be returned. However, you can request a refund within 90 days from the date of purchase if you are eligible.

Reasons ELIGIBLE for refund

• Theme is not as described or doesn't function as described. • Theme support not provided by the creator. • Theme has security vulnerabilities.

Reasons INELIGIBLE for refund

• It did not meet your expectations or you feel the theme is of low quality. • You changed your mind or decided the theme was no longer required. • You purchased a theme by mistake or didn't understand what you were purchasing. • You don't have sufficient expertise to use the theme. • You don't provide sufficient information as to why you are eligible to a refund.

Steps to request a refund

Contact the theme creator directly by email or support ticket and state the reasons why you are eligible for a refund. If the creator determines you are eligible they will forward your request to our support team and we will issue the refund immediately. Please note, once we issue the refund it will appear on your credit card approximately 5-10 business days later, depending upon the bank.

Dispute resolution

In the event you and the theme creator can't come to an agreement about a refund you may open a dispute with Themely Marketplace to investigate. You agree that any decision we make is final. To open a dispute, contact our support team by clicking the Support button and submit a support ticket.